Ride-sharing services used to be criticized in the past for poor customer service, but Uber is doing great in that field in the last couple of years. The same devices you used to book a ride, you can use to ask questions to the company. Usually, it takes Uber a few hours to respond.
Uber customer service is regarded as one of the most dedicated to the work of all ride sharing companies. You can contact Uber in a few ways. Use the help desk or Uber app for faster replies. You can expect reply after a few hours, which is faster than the other ride-sharing companies.
Most questions for Uber can be found on their help site, but if needed you can be contacted by the Uber support team. When getting reply to your inquiry, make sure to reply fast and straight forward so Uber can handle your request accurate. Find more Uber questions through the FAQ.
Alternatively, you can contact Uber taxi via Facebook or Twitter. Uber is partners with Facebook, so the users can book a ride using the Messenger app. If you have a question for Uber, you can send them a private message. Still, the fastest way to get in touch with them is by phone.
Furthermore, for emergency calls to Uber taxi, there is an Uber contact number, which is available in 22 cities in the USA, at the moment (April 2016). By dialing 800-353-UBER (that’s 800-353-8237), you can get in touch with the emergency service for reporting serious issues about rides.
Uber urges you to call this number only in case of emergency while using its service.
In other countries, like India, for example, Uber has a panic button as a part of their software, which you can press when you want to report a bad ride.
Uber prefer to be contacted online only, but they have a Corporate office address. It's 182 Howard Street, San Francisco, CA 94105. However, it's always best to use the app help desk for any support. Plus it's much faster than sending post.
We have created an Uber FAQ page with all the frequent asked questions. We receive a lot of questions about Uber services every day. Please check if your question is in our FAQ page first. Use our email for any other Uber related questions.
Over the last years Uber's own help portal become an impressive resource. But their search isn't Google yet, so make sure to keep your search simple. Under specific help articles you will find an Uber contact form to get direct customer support.
Last Updated: January 8, 2018