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Uber vs. Lyft: The Complete Guide

Have you heard or seen something called ride-share? ๐Ÿ˜‰ For some time now, ride-sharing has been the in-thing and recently it has grown to be popular with customers worldwide. Find here a comprehensive guide on the two main rideshare giants Lyft vs. Uber.

 

Uber and Lyft are two companies that have been trending for some time ๐Ÿ“ˆ. To properly understand this comparison between Uber and Lyft, we will evaluate these two based on their fare prices, usability, coverage, brand and very important customer service.

Uber vs Lyft
 

Before we dig into this comprehensive guide on Lyft vs. Uber and come up with the best decision, what are some of the general contrasts and comparisons?

Common practice

If Uber introduces a new driver promotion Lyft does the same ๐Ÿ™Œ๐Ÿป. When Uber offers their customers free ride credits, your bet is right, Lyft also offers similar offers.

Both Uber and Lyft struck a deal with General Motors to expand their focus on autonomous cars and car rental. There is no doubt that they are keeping an eye on each other's development to counter with good deals, just like any other business.

What is the contrast?

Lyft mainly operates in the US but has late 2017 expended into Canada. Uber is in more than 700 cities worldwide, which is a huge advantage for its customers while traveling. The cool thing with Uber is that you get the same experience all over the world, whether it's in Moscow or in London.

The mission and vision of Uber seem to be on a different path: to be more professional and business oriented which translates that Uber drivers communicate less with their passengers. Lyft on the other hand like to be more social with their riders.

Lastly, when we evaluate the amenities, you find that Uber has more options such as food services and health transportation. Lyft seems to focus more on a rock-solid car fleet to serve their customers.

 

1. Uber vs Lyft pricing

Uber vs Lyft Prices

Lyft and Uber are constantly in competition with an agenda to lure, more customers to either of their side by offering cheap and low priced rides ๐Ÿค‘.

An in-depth Uber vs Lyft rates review shows that these companies have almost the same pricing, although prices can change from city to city. To start a ride, both companies charge one dollar and then 1.50 dollars per mile plus additional booking fees.

After computing these costs together you find that it comes to $2.00 per mile which by far is cost-effective in comparison to a taxi although charges may change in large cities. Check Uber's most expensive cities versus the cheapest cities to get an overview.

Locations and peak time is another pricing factor to consider where the demand for transport is obviously high. In both Uber and Lyft, they use price surging where the prices are raised when a customers demand are greater than the norm.

At times Uber raises their price by 6-8 times (๐Ÿ˜ต) higher than the normal fare rate while Lyft only increases their prices at least 2 times. In both companies, customers are notified of these price surges before taking rides.

Our take

  1. More riders will choose Lyft when the demand is high to avoid really high fares โœ…
  2. Drivers can make more with Uber in while price surge, but the commission is higher โœ…
  3. Prices are nearly the same. If you're in the US, check both apps for best fare rate โœ…

2. Uber App VS Lyft App.

Both Uber and Lyft developed their app at almost the same time and have had a tremendous growth since then. The app is developed with the core of connecting the consumer to the driver.

Uber vs Lyft App

The function's performance is the same and the apps are user-friendly and well-designed.

However, the Uber app allows the rider to have a basic idea of the total cost of the ride which is very important.

Lyft is working on making their app more transparent with inspiration Uber's app.

Uberโ€™s app is becoming less user-friendly with the introduction of certain features like Uber Eats which may not be interesting to some riders. One of the latest upgrades is the possibility to tip drivers.

Our take

3. Lyft vs Uber Vehicle options

As we try to understand Uber and Lyft, the biggest battle they have is the vehicle options for their riders.

Uber cars

Name Description
UberX An everyday car (4 people)
UberPOOL Cheapest carpooling option (4 people)
UberSelect Luxurious sedan (4 people)
UberBlack Original high-end Uber car (4 people)
UberXL Minivan or SUV (5-6 people)
UberSUV Fancy version of the UberXL (5-6 people)

Lyft cars

Name Description
Lyft Standard everyday car (4 people)
Lyft Plus Standard car with more space (5-6 people)
Lyft Line Cheapest carpooling service (4 people)
Lyft Premier High-end and stylish car (4 people)
Lyft Lux Ultra-high-end black car (4 people)
Lyft Lux SUV Ultra-high-end black SUV (5-6 people)

Other than the vehicles options, there are noticeable differences.

Uber drivers are more professional and will get you from point A to B, while Lyft drivers have a slogan of "Your friend with a car", so they will be more lively and chat with riders.

If a rider is looking for a lively ride, they will prefer Lyft and for a professional look, they will go with Uber.

More potential earning with Uber drivers compared to Lyft drivers as Uber has many options to choose from like the UberSELECT. Lyft riders, on the other hand, tend to tip drivers more and therefore Uber vs. Lyft driver pay is more for the Uber driver than Lyft driver.

Our take

4. Uber VS Lyft Customer support

Lyft vs. Uber Customer Service

For customer support, both have a similar way of going about it. They include:

Due to the high number of customers in both companies the customer support has gone down and offers little help.

But as the companies continue to grow, customer support is likely to go up to keep up with the competition.

When it comes to Uber vs. Lyft safety, Lyft is more responsive to customer queries compared to Uber.

Our take

5. Lyft vs. Uber Coverage Areas

The comparison between these two giants itโ€™s pretty sure that they are at loggerheads fighting for a large market share. Uber has grown more compared to Lyft since it has more investors.

Uber has more drivers, more riders and has gained credible, momentum in other countries. They have expanded and seized credible opportunities worldwide.

As it stands, ride sharing is prevalent in metropolitan areas but this option of transport is looking to expand.

Our take

6. Uber vs. Lyft Innovation.

Both companies are pushing high-end innovation to be available in more areas. Uber vs. Lyft market share battle is due to the prices and innovations that will cut cost for the riders.

Lyft vs. Uber innovations

Uber innovations:

Lyft innovations

Our take

7. Uber and Lyft brand image

Uber and Lyft are kicking taxis out of the consumers ride transport industry. They do so without taking a step back and reevaluate how they are being viewed by other sectors.

We all know that Uber is constantly involved in lawsuits, bad PR. It seems that Uber is not likely to get a break from the media, but can for sure benefit from the bad press anyway.

On the contrary, hardly will you hear of bad PR about Lyft.

Our take

Conclusion

So, between Uber and Lyft who wins? ๐Ÿฅ๐ŸŽ‰

Despite have almost the same similarities, Uber wins over Lyft considering they have many vehicle options and cover more cities compared to Lyft. Lyft, on the other hand, wins on pricing. Therefore, the decision lies with the rider in choosing their preference.

In conclusion, this debate comes down to which ride-sharing option suits you ๐Ÿ™Œ. Your location, type of ride you need, driver tips are some questions that will help you select the best ride-sharing for you.

Most people will prefer Uber since it is available everywhere but it is advantageous to use Lyft due to their favorable prices.

Overall, it comes down to your preference as both rides deliver reliable rides ๐Ÿ‘.